Everything Chicago Biomedical Services publishes on laboratory equipment field service in one place: the full service overview, the related services we provide, and the locations we cover.
This is the index for laboratory equipment field service. If you already know which service you need, go straight to it below; if not, the full overview explains what each one covers.
Field service means the technician comes to the equipment, which is the right model for devices that cannot leave the department without cancelling a day's work. It puts a premium on arriving prepared.
Findings are reported plainly, including the ones that mean a device should be taken out of service.
The measure of field service is first-visit resolution. A second trip for a part that could have been anticipated is downtime the facility pays for twice.
On-site work has to fit around clinical operations rather than the other way round. Scheduling around the theatre list is part of the job, not a favour.
Work is performed to manufacturer specification and the applicable regulatory standard, and the record says which one was applied.
Every visit produces documentation an inspector can read without a translator: what was done, to what standard, by whom, and when it is next due.
Technicians are qualified for the equipment they touch, and the qualification is on file rather than asserted.
The measure of field service is first-visit resolution. A second trip for a part that could have been anticipated is downtime the facility pays for twice.
Communication is part of the deliverable. If a device is going to be out longer than quoted, you hear it when it becomes true, not when you call to ask where it is.
A complete equipment history changes capital planning from an argument into an evidence question. Departments that can show failure rates and repair spend per device get replacement budget; departments that cannot, do not.
Tell us what you operate and where, and you will get a straight answer about what it needs, what it costs, and how soon someone can be there.
Current developments in laboratory equipment field service, with sources for further reading.
